Q: When will I be charged?
A: When you order is placed. Your order ships within 3 to 5 days of the date you placed excluding weekends and holidays. If your order is not available for whatever reason you will be notified and the authorization hold on your credit card will be voided.  

Q: How long will shipping take?
A: Please allow 8-14 Days for shipping. Holidays can take up to 20 days. Shipping is through Express Mail Service (EMS) then USPS flat rate. Ships direct from the factory new in the box, so you never get any used/open/broken merchandise unless it was opened by your local customs office before delivery.

Q: I never received my order, what shall I do now?
A: If your order is past the estimated delivery date and you have not received it, please contact Customer service at sales @ hotdvdstore.com

The parcel is sent by STANDARD FLAT SHIPPING by EMS you should pay attention on your mail box because the mail service may leave a notice for you to claim the parcel from your local postal office if you were not available to sign for the package (all packages require signature on delivery )
If we determine that your shipment is outside of our estimated delivery time frame, we will initiate a trace with the shipping carrier in order to locate it and expedite a new package while we trace the original package .

Q: Why are these DVDs so inexpensive?
A: We do not sell bootlegs, copies, unauthorized material or pirated DVDs. Our DVDs are officially authorized international releases. These DVDs are the same as the U.S. released versions, the same high quality DVD'S.
There is only a slight difference with the packaging and may contain Asian and English writing. They are region free or region 1 which is original English audio and NTSC/PAL format compatible, which means they will play on all region coded DVD players.

Q: Will these DVD's play in English and are they Guaranteed to Play in all USA and Canadian DVD Players?
A: These DVD's play in English and are guaranteed to Play in all USA DVD Players. ALL DISKS ARE EASILY USED WITH ENGLISH NUMBERS ON the BOXES AND DISKS. They will also play in any other Region 1 NTSC DVD Player. Although the sets are foreign manufactured, the sets are brand new, licensed, legal, factory made high quality DVD's. We do not tolerate or sell pirated or bootleg versions. 

Q: What is PAL, SECAM and NTSC?
A: NTSC (National Television Standards Committee) is a standard used in North America and Japan. It has the ability to display up to 525 lines of resolution. PAL (Phase Alternating Line), a standard used almost everywhere else in the world, has the ability to display 625 lines of resolution. SECAM (Sequential Color Memory) is used sparingly around the world and can be found in France, parts of Greece, Eastern Europe, Russia, Africa and a few other parts of the world. However, any SECAM country can display PAL tapes in full color, but not all PAL countries can display all SECAM tapes in color. Only if they are true SECAM and not MESECAM can those VCR's display SECAM. 

Q: What video standard does my country use?
A:If you're in North America, Japan, Korea, the Philippines and parts of South America, you use NTSC. Most other areas of the world use PAL or SECAM. Half of Brazil uses NTSC while the other half uses PAL-M. Argentina, Uruguay and Paraguay use PAL-N. The rest of the world uses mainly PAL. If you're unsure what your video standard is, contact your local cable or broadcast company. Also, on the back of most video tapes is indicated what video standard the tape is. This is a good representation of what your video standard is.

Q: Do you have a minimum purchase requirement?
A: No.

Q: Is the Payment process secure?
A: Orders are processed via a secure gateway and a 128bit SSL (secured socket layer). All of your payment information is kept confidential and will be sent over a totally secure connection.

Purchases made to HotDVDStore will appear on your credit card statement as a Paypal purchase

Q: What forms of payment do you accept?
A: We gladly accept Visa, MasterCard. Your items will not be shipped until payment is complete. 

Q: Why do the DVDs I just bought skip and jump?
A: Older DVD players may experience skipping or freezing while playing some of the discs. Newer DVD players have the latest firmware and laser pickups hardware that DO NOT suffer from the freezing and skipping issues that plagued some of the older models. 

Q: Do you carry the newest releases?
A: Yes we try to. HotDVDStore is a wholesale company dealing in discounted opportunities only.  

Q: Do I need to open an account to order from your site?
A: No. You can simply add the items you are interested in purchasing to the shopping cart and checkout. You will create an account during checkout, which you can use the next time you order. It will remember your billing and shipping details for easy checkouts in the future.

Q: Do you ship worldwide?
A: YES. We currently ship to the USA, Canada and many international locations. Estimated shipping costs can be calculated please contact us. 

Q: What is your shipping policy?
A: We currently ship to the USA, Canada and many international locations.

Q: How much is shipping?
A: Shipping is charged based on the weight and dimensions of the item. This is a common method, and since most carriers charge on this basis, it is a fair one. We do ship from a number of different warehouses, so the item might be further from your house than you think.